Water Softener Rip-Offs

March 10, 2017

Originally Posted January 31, 2010 by Chuck Minott

Water Softener Rip-Offs are quite common. There are several ways a salesman or a company can mislead you in their sales presentation. Here’s an example of one such “Low Life”. Last week I got a call for service from an 84 year old woman living alone way out in the country. She has her own private well. Several years ago, she bought a water softener from a clever salesman. He convinced her that her water was very hard. In fact, he said it was so hard that she needed a $6,000 water softener. This very nice lady bought the softener and continued to use it and have it serviced until I got there last week. In Fact… her water is naturally soft… without the water softener. Her TDS is high, so she should have a small Reverse Osmosis for drinking water… but not a softener. It is amazing how low some folks will go.

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Here is what some happy Mainely Water customers have to say about us:

George H.

We hired Mainely Water to install a Rinnai water heater in our home back in September (2016). The process was simple. Chuck was very informative. He scoped out our mechanical room and quoted a system in about 1/2 hour. Installation about 4 days later. The new water heater is so nice ! We have never run out of hot water like we did before. And our gas bill in next to nothing. We are believers ! We highly recommend Chuck & his company.

Mike T.

Well, I can’t say enough good things about Chuck. He showed up early, and diagnosed my softener problem in under 2 minutes. Even though I bought my softener online, he answered all my questions, and gave me some tips to keep my softener running for years. He then tested my water to ensure that the softener was working. He was here for less than 15 minutes, and he was more than fair. Chuck will be the first guy I call if I ever have a problem with my softener. Super nice guy, very knowledgeable, and very honest.

Adam G.

Our tankless water heater was not working. Chuck came and fixed as well as cleaned it. Chuck and his employees were fantastic to work with. They were very professional and told me everything they were doing step by step. I appreciate that they were able to work their schedule to come the day I called and were able to come back a few days after to finish the cleaning. We found them very pleasant to work with and appreciate their honesty and professionalism.

Kyle M.

I’m very pleased with the services provided. Chuck is highly qualified and knows his buisness top to bottom. Not only was Chuck fast and efficient, he fixed a potentially hazardous situation in my basement. If you want it done properly the first time call Chuck at Mainely Water. Respectfully, Kyle

Rich C.

Chuck is extremely knowledgeable and professional. This was the best experience I have had with a contractor of any kind in years. Chuck always answered my calls or got back to me very quickly, even when he was on vacation. The work was professional, on time and on budget. I highly recommend using his services.

Peggy M.

I am familiar with water filtration systems and so knew I was quoted a fair price for the work. Caller was on time, professional, courteous, and answered all my questions. I plan to contact him in the future for maintenance of the system.

Bonnie M.

He called me right off, stopped by to evaluate what was needed for free. Showed up on time and charged exactly what was estimated, he did not add on any extra costs. He explained the system and what was needed to keep it running smoothly and answered all questions I had. Would highly recommend Mainely Water.

Joe K.

So far, my wife and I are very happy to enjoy the reliable flow of hot water from the Rinnai unit–and the water softener is making our back less itchy after a shower and our dishes are coming out of the dishwasher much cleaner.

Heather H.

Chuck, You installed a water softner for us a few months ago. We love it but just wanted to ensure that we are adding the correct salt amount. Can you tell me the range that you recommend the salt level be? I know the guy that installed it for us told me this but I did not write it down. Also, he did a great job and had wonderful customer service.

Anna E.

Chuck, we have been doing business with you for 10 years. You have been so good to us whenever we need you. We trust you to come into our home. Thank you for everything.

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