Ratings & Reviews

My thoughts on Customer Ratings & Reviews…

Over the last 36 years, Issy & I have been involved in thousands of installations of water softeners, water filtration systems & “tankless” water heaters.   Maine is our home.   Most of our work has been in Maine & Colorado.  The water in Colorado has many similarities to the water in Maine.  We have also done jobs in Florida, Nebraska, Wyoming, New Hampshire, Massachusetts and several other states.  Over the years, we have kept and recorded hundreds of customer reviews of our work.  As you will see, they are overwhelmingly supportive.  There have been no dissenting reviews that I can recall.  That is not to say we have never made a mistake, but rather that we always make good on our word that the customer gets exactly what we promised (or even more).  Please take a moment to read through these letters & reviews.  Call me direct if you have any questions… 207-907-9772.   I would love to add your review to this page one day.          Chuck / Mainely Water LLC

Click here to jump to our BBB page… BBB  A+  Rating

Click here to see our profile & our 5 Star Rating on HomeAdvisor

Customer Ratings & Reviews

5.0  Star Review  08/17/2017

I can not express how awesome this whole process was. I had a tankless water system and gas line installed all in the same day. After speaking with Chuck on the phone I already felt comfortable with him. We scheduled an in home consult. The consult was quick and painless and he is extremely knowledgeable regarding plumbing and the Rinnai tankless systems. His crew showed up on time and extremely professional and pleasant. They spent all day at the house working hard and being unobtrusive as possible. I couldn’t ask for a better experience and will be using them in the future. Thanks to my team today and Chuck for making this a great experience. They also came in over a thousand under the first quote we received and truly believe in the product.

Jessica S

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“Chuck, All went Great! (with our installation). Janice says the pressure is at least 2X or more ! Stuff coming out of the dishwasher is spotless ! We Really appreciate what you’ve done for us !
Bob S.

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Thanks for your help.
So far, my wife and I are very happy to enjoy the reliable flow of hot water from the Rinnai unit–and the water softener is making our back less itchy after a shower and our dishes are coming out of the dishwasher much cleaner.
Kindest regards,
Joe

Joe K.

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Rating ★★★★★ 5.0 ! ! ! ! !

Their Review Enjoyable experience. Felt safe and comfortable with all the workers I came in contact with and their office staff.

Jessica H.

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Received May 29th, 2015

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I live in a part of town where hard water is a problem. I’ve lived in different parts of the country and where I live now had the hardest water I can remember. I had my water softener installed in March 2013. When I called Chuck he was very patient over the phone, taking his time to answer my questions and offering the differences in the system so I could make an informed choice. I was never made to feel pressured or that I was being sold something I didn’t need! He was helpful, informative, and professional.
I decided on a system and decided to have my hot water heater replaced at the same time. We set up an appointment, and it was none of this cable-guy four hour window stuff. These guys are on time and come ready to work! They were very thorough and explained everything about the system to me. I purchased a 3M system and the installation for both the softener and my new hot water heater was first rate.
Chuck called me later on the day of the installation and asked if he could inspect the work done by his team. He has definitely earned a customer, and I will recommend him to my friends.
Feel free to use my name as a reference.

David L.

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Our tankless water heater was not working. Chuck came and fixed as well as cleaned it. Chuck and his employees were fantastic to work with. They were very professional and told me everything they were doing step by step. I appreciate that they were able to work their schedule to come the day I called and were able to come back a few days after to finish the cleaning. We found them very pleasant to work with and appreciate their honesty and professionalism.
Adam G.

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> Chuck,
>>
>> I just wanted to thank you again for the great experience and service you provided us with our Water Softener purchase. We appreciate your honesty in only selling us the equipment we needed and not trying to up sale us as some of your competition did. You went above and beyond with our complected plumbing situation in our basement. Your staff was extremely professional and friendly to deal with.
>>
>> We love our new soft water!
>>
>> You have earned us as true loyal customers and will refer anyone in need of you service.
>>
>> Thank you,
>>
Rich B

=========================================================================== “Well, I can’t say enough good things about Chuck. He showed up early, and diagnosed my softener problem in under 2 minutes. Even though I bought my softener online, he answered all my questions, and gave me some tips to keep my softener running for years. He then tested my water to ensure that the softener was working. He was here for less than 15 minutes, and he was more than fair. Chuck will be the first guy I call if I ever have a problem with my softener. Super nice guy, very knowledgeable, and very honest.”
Mike T.

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“Chuck,
You installed a water softner for us a few months ago. We love it but just wanted to ensure that we are adding the correct salt amount. Can you tell me the range that you recommend the salt level be? I know the guy that installed it for us told me this but I did not write it down. Also, he did a great job and had wonderful customer service.”

…Of course we answered her question Promptly…

Heather H.

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“Chuck, we have been doing business with you for 10 years. You have been so good to us whenever we need you. We trust you to come into our home. Thank you for everything.”.
Anna E.

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Chuck, Thank you so much for my water softener system. i have noticed such a difference for me and my family. I never knew exactly what the water quality was here… but did know I had water spots and film on all of my shower doors, dishes and drinking glasses as well as corrosion on all of my faucets. Hard Water! My skin was so dry and my youngest daughter suffered through eczema. We are ecszema free and I use much less lotion and feel great. Hair and skin is so much better as well as your treatment for the scaling worked! I am so glad we don’t have to deal with that anymore- I so don’t like scrubbing my shower doors! I am also so happy that I did the reverse osmosis system to have the pure drinking and cooking water for my family. Oddly enough, my kids use it for all of their drinking because they really seem to care! Thanks again!

Mary M

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